The Lead incident manager (LIM) is responsible for a professional and effective management of T-Systems major incidents, means incidents with a critical impact for the customer. He/She is responsible for managing major or critical incident to ensure coordination, proper control and communication take effect in a timely manner. He/She is acts as part of the global Lead Incident Management team of the global MoD service. The LIM is the consistent implementation of the lead delivery model.
The role expected with leadership as well as “sense of urgency” to ensure all resolution resources, escalation and engagement occur in time to resolve the incident to mitigate risk to business.
The LIM should thus be equipped with extensive competencies and mandate. He/She is also accountable the highest level of communication to business, stakeholders, and technical operations team is maintained during the course of incident. LIM is managing the communication to management of the affected Production and Service units, also informing senior and top management on T-Systems and stakeholders from customer