Lead Incident Manager (Budapest) 
IT Services Hungary Kft.
Hozzáadva: 2017.04.26.
Hirdetés azonosító: 1048814


Generic accountabilities:

  • Ownership of restoration coordination of  High customer impact and Critical incidents based on T-Systems standards 
  • To lead and moderate technical conference calls
  • To create and distribute incident report forms to key stakeholders to keep them informed on the restoration progress
  • Providing input to problem management for possible service improvement areas during the follow-up of High and Critical incidents  

Task list:

  • Handling of CBI High & Critical Incidents as per T-Systems and standards 
  • Handling of special incident escalations
  • Managing communication to operational counterparts
  • Managing communication to Customer / Operational Integrators
  • Managing and steering conference calls
  • Constructing, updating and distributing Incident Reports
  • Supporting Service Level Reporting
  • Co-operation with change and problem management
  • Participation in Service Improvement projects including driving local lessons learned and supporting improvement actions
  • Representation in the regular status meetings
  • Managing internal documentation and handover process
  • College/university degree or relevant experience
  • At least 1-2 year experience gained in the field of IT
  • High level English knowledge AND at least elementary German language knowledge
  • Basic understanding of IT (especially in the networking field)
  • Basic knowledge of ITIL processes, practical experience in ITIL
  • Willingness to work in shifts and standby
  • Excellent problem solving and communication skills
  • Willingness to explore and develop
  • Certificate of good-conduct

Application - IT Services Career Site

IT / Informatika
Egyéb hasonló állások Önnek
.NET Developer

Trenkwalder Kft

.NET fejlesztő kollégát keresünk piacvezető IT ...

Rendszermérnök - Ausztria

Trenkwalder Kft

Ausztriai Ügyfelünk a beágyazott rendszerek és ...

Szoftverfejlesztő - Liechtenstein/Svájc

Trenkwalder Kft

Ügyfelünk Liechtenstein egyik legnagyobb privát...