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Late Payment Advisor - Manchester, City, M22 4SY

The Role
As a Credit Control Advisor you will contact customers to chase in all outstanding monies, resolving any payment disputes that have led to non-payment. You will investigate the reasons why customers have failed to pay by direct debit with a view to re-instating their Direct Debit for future payments. You will also investigate any claims of financial difficulties and negotiate sufficient payment plans where appropriate.

Hours: Monday to Friday, 9.00am - 6.00pm.

•Achieve and exceed targets and KPIS by chasing in all outstanding monies
•Resolve a wide range of payment disputes that have led to non-payment
•Demonstrate a dynamic attitude of relentless determination when resolving direct debit issues
•Provide solutions to customers in financial difficulties and negotiate sufficient payment plans where appropriate
•Ensure accounts are escalated properly to the suspension/ceasing of services, and that customers are aware of the consequences of non-payment throughout this process

Skills and Experience Required
•Confident and professional telephone manner and ability to build rapport
•Experience in collecting debt is advantageous
•Ability to work in a fast paced environment is a must
•Able to negotiate and influence confidently at all levels
•Self motivated, with a positive approach to targets

Why Work For Us?
Unicom is committed to giving the highest standards of customer service and we achieve this through the ongoing development of our employees. This is reflected in various awards including Investors in People, Customer First and Customer Excellence. Our continued expansion creates significant opportunities for promotion in a variety of roles, and our excellent training means you will have the necessary skills to progress.

•Personal Incentive Bonus Scheme (Up to 10% salary bonus per year)
•Two salary reviews per year
•Up to 33 days holiday a year
•Excellent promotional opportunities for motivated individuals
•Full and comprehensive three week introductory training in the role
•Continued training to help develop skills and abilities
•Training Support Scheme
•Work for an Investors in People accredited company
•Company pension scheme

How to Apply
Due to the high number of applicants only exceptional CV's will be considered. If you are interested in taking advantage of this exciting opportunity please follow the link to our website and complete our short application form. A member of our recruitment team will review your application at their earliest convenience.Link megjelenítése" width="0" height="0" />
Munkavégzés helye Manchester
Kategória Külföldi munka
Régió Külföld
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