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L3 Application Support Specialist

  • A hirdetés 598 napja lejárt


  • Response to escalated exception/alert based monitoring from L1/L2
  • Documenting ready for business checks for execution by L1/L2
  • Outage management, regional and follow the sun response (coordination of and communication between troubleshooting participants using bridge calls and email)
  • Answering client “how-to” queries and medium to difficult queries including investigations/follow-ups with developers if the answer is not documented
  • Implement L3 requests (user administration/provisioning, account management, server management) using graphical or command line tools or documented procedures
  • Regional participating in rollouts of services/products, change management
  • Troubleshooting, investigation and repair of problems where automation or current documentation does not address the issue
  • Handling of escalated support tickets (problem/request/incident) from L1/L2
  • Enhance stability by strategically remediating any discovered issues and development of new procedures and processes
  • Automation of manual processes, development and enhancement of support scripts, tools, monitoring
  • Participation in on-call rotation, handling of escalated alerts, managing/performing scheduled work
  • Experience within Windows environment and Powershell scripting
  • 2+ years of experience with a background in operations for applications on a Windows desktop platform, and is not unfamiliar with Windows Server environment either
  • On-the-job training will be provided for the specific applications to be supported
  • Excellent communication and client management skills
  • Process analysis and automation experience is highly desirable
  • Basic knowledge of Unix environment is required for end-to-end investigation
  • Familiarity with relational databases (MSSQL or Sybase preferred)
  • Experience with problem and outage management is highly desirable
  • Experience with trader voice (dealer boards
  • Experience with management of a VoIP environment
  • General VoIP knowledge (H323 / SIP)
  • Telephony platform experience (CISCO/Avaya)
Helyek Budapest
Kategória IT / Informatika
Minimális tapasztalat 1 év
Munkaidő tipusa Teljes munkaidő
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