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L2 Desktop Support Technician - FRENCH

 

L2 Desktop Support Technician - FRENCH

Introduction

Desktop Support Technician would be providing advanced level multilingual infrastructure and application support to the customer of TATA Consultancy Services.

Function

Call and Incident Handling

  • Provide advanced level technical support to Customer’s PC users, including software and hardware related issues but not limited to a desktops. (support involves mobile computers and other mobility devices)
  • Assist users over the telephone and over web interface
  • Supporting 3rd level resolver groups as and when needed
  • Provides second level support for networks, data center & server activities and other tasks beyond the scope of L1 Service Desk
  • Identifying and solving any problems  that  affect  computer operating systems
  • Provide advanced support to Customer’s PC using remote control tool. Support would include standard applications, antivirus and encryption agents.
  • Ensures after an outage or service interruption the devices and applications of the users are working properly
  • Instruct users on usage of application systems
  • Play an active role in problem management activities

Knowledge management

  • Learn and implement new technologies, tools, processes and policies
  • Provide training to other staff members as required. 
  • Document new technical solutions in knowledge base
  • Document and share best practices and with other colleagues

General

  • Ensure high level of customer satisfaction
  • Understand quality requirements and aspects of the account and work according to those regulations
  • Learn and adhere to TCS’ and customer’s policies and procedures

Requirements

  • Fluent French and English knowledge 
  • Good knowledge of Windows XP, Microsoft Office, Internet Explorer or any other informatical system, which the specified task requires
  • Capability to understand IT environment, basic knowledge about networks, TCP/IP, PC Configuration, Email systems
  • Demonstrate analytical skills in problem solving.
  • Excellent learning skills and high level of flexibility
  • Excellent communication and interpersonal skills
  • High level of customer focus and approachability
  • Proactive and results focused attitude
  • Energetic and disciplined personality
  • Flexibility and capacity to grow with the business. 

Offer

  • A Colourful and dynamic work environment with a great diversity of people, cultures and business areas
  • An open culture that improves the quality of life
  • Learning and sharing that helps you to progress both professionally and personally

Closing date

2016-12-31 12:00:00

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