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L2 Desktop Support Technician - FRENCH

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2017.06.25.
Jelentkezési határidő: 2017.01.15.
Hirdetés azonosító: 1077907

L2 Desktop Support Technician - FRENCH

Pozíció leírása / Job description

Desktop Support Technician would be providing advanced level multilingual infrastructure and application support to the customer of TATA Consultancy Services.

Feladatok:

Call and Incident Handling


• Provide advanced level technical support to Customer’s PC users, including software and hardware related issues but not limited to a desktops. (support involves mobile computers and other mobility devices)

• Assist users over the telephone and over web interface

• Supporting 3rd level resolver groups as and when needed

• Provides second level support for networks, data center & server activities and other tasks beyond the scope of L1 Service Desk

• Identifying and solving any problems that affect computer operating systems

• Provide advanced support to Customer’s PC using remote control tool. Support would include standard applications, antivirus and encryption agents.

• Ensures after an outage or service interruption the devices and applications of the users are working properly

• Instruct users on usage of application systems

• Play an active role in problem management activities


Knowledge management


• Learn and implement new technologies, tools, processes and policies

• Provide training to other staff members as required.

• Document new technical solutions in knowledge base

• Document and share best practices and with other colleagues


General


• Ensure high level of customer satisfaction

• Understand quality requirements and aspects of the account and work according to those regulations

• Learn and adhere to TCS’ and customer’s policies and procedures

Elvárások:

• Fluent French and English knowledge

• Good knowledge of Windows XP, Microsoft Office, Internet Explorer or any other informatical system, which the specified task requires

• Capability to understand IT environment, basic knowledge about networks, TCP/IP, PC Configuration, Email systems

• Demonstrate analytical skills in problem solving.

• Excellent learning skills and high level of flexibility

• Excellent communication and interpersonal skills

• High level of customer focus and approachability

Amit kínálunk:

• A colourful and dynamic work environment with a great diversity of people, cultures and business areas

• An open culture that improves the quality of life

• Learning and sharing that helps you to progress both professionally and personally

Elvárások / Requirements

Amit kínálunk / Offer

Jelentkezés:
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