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Knowledge & Network Consultant -Senior Manager - Permanent, London - London

Knowledge & Network Consultant -Senior Manager - Permanent, LondonReference OPS04644Location LondonService Operations (Internal Firm Services)Specialism Knowledge ServicesIndustry Who we are looking forKnowledge is vital to the PwC network. We know our clients value our people's individual and collective expertise, experience and skills. The knowledge services team seeks to act as a key enabler, facilitating the flow and exchange of collective knowledge and experience.
As an experienced knowledge professional you will consult with senior business partners, encouraging knowledge culture behaviours. This will include educating the firm on available knowledge resources and supporting network / community development.
You will work within a small team of experienced knowledge professionals focussing on assigned priority areas of the firm. You will adopt a project based approach and drive delivery outcomes. Size, scope and duration of projects will vary as will your role on the project; you will generally lead but on occasion may be part of a larger team.
We are looking for individuals who are keen to make a difference and who can bring the following key skills to the role.

Key Skills:
• Strong project management or organisation skills
• Good knowledge & understanding of social, community/network technologies and how they can be deployed to collaborative learning and sharing practices
• Skilled communicator verbal and written, keen observer of knowledge trends and emerging issues
• Proven relationship management: ability to interact effectively with Partner and senior leaders
• Proven ability in delivering behavioural and change management techniques such as peer assists, action learning, etc
• Effective learning facilitation and presentation skills
• Ability to influence and challenge business stakeholders
• Understands client's needs and concerns; responds promptly and effectively to client needs; customises services and solutions as appropriate

About the role
The role will include the following:
• Takes a lead role on priority business sponsored knowledge issues (which can be broad or narrow in scope)
• Consults with business leaders and senior stakeholders to gain understanding of business issue, challenge assumptions, presents ideas or solutions on best practice approach to problem resolution
• Consults and influences senior stakeholders on knowledge trends and adoption of knowledge learning and sharing & network change practices
Community & Network Management
• Advises on strategies and appropriateness of capturing shared learning practices and trends
• Facilitates discussion or workshop for problem resolution, learning/lessons capture, to gain a common vision or agreement or generate ideas
• Provide support for the establishment and nurturing of communities & networks, including workshops, guidance and troubleshooting
• Stakeholder advice, facilitation and support with adoption of relevant social media and collaborative tools and guidance for embedding into firm culture & practices
• Strategic content capture coordination in support of priority network development
Project Management
• Contracts with the business on scope of projects and agreed outcomes
• Adopts standard project management approach and methodology to business issue resolution
Change Management
• Working the business to embed sharing and learning behaviours and practices in team
• Promotes and creates awareness about the firm's knowledge resources, which may include organising sharing events (such as knowledge markets, interviews)
• Writing and maintaining communications on knowledge sharing across the organisation, participation in induction, training sessions and preparation of brochures, guidance and presentations.
• Extensive formal knowledge management or learning development experience is required
• Substantive technical (knowledge management and/or learning development and community management experience and proven ability to pick up new techniques quickly
• Results driven, proactive, balance "analysis" with "doing"; sets high standards for self; commits to organisational goals
• Ability to lead and drive projects through to completion
• Ability to work autonomously and as part of a team
• Self motivated, enjoys working on projects of varying size and scale
• Enjoys working in a pressurised, ever changing environment
• Adaptable and willing to get involved in a variety of operational work if the situation requires
• Flexibility to travel within the UK is required. Occasional overnight stay may be necessary but likely to be limited
Additional Information
• Amount of time office based: 100%
• Amount of time at client sites: 0%
• Need to travel/overnight stays away from home: 0%
• Opportunity for flexible working (hours)?: Yes
• Opportunity for working from home?: No
• Opportunity for job sharing?: No
• Extensive experience plus formal knowledge management or learning development experience is required.
Our Competencies
Our people need to demonstrate a defined set of core skills and behaviours. We refer to these as our global core competencies. They're integral to who we are as a firm and form the basis of our people appraisal process. We will also assess you against them within our recruitment process to benchmark your own skills and behaviours. We recommend you visit the below web page to find out more about our global core competencies and to consider how your own experiences will align against them. This will help you through the recruitment process with us.

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Munkavégzés helye London
Kategória Külföldi munka
Régió Külföld
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