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Junior Process Improvement Specialist (SZJ-4891)

About the company

Our client is a multinational company. We are looking for experienced Candidates for the following opened position: Junior Process Improvement Specialist

Position overview


• Understand the existing Improvement function details and execute the implementation plan for a consistent framework 
• Present the results of audits to Manager in a comprehensive manner along with backing audit data.
• Motivate and challenge the teams by providing constructive feedback 
• Monitor achievement of targets that are set, and give input so team leader can manage performance if these are not achieved. 
• Ensure development needs of agents are clearly documented and followed up
• Creating reports concerning quality scores. 
• Supporting the Manager and Team Leader in identifying training needs of individuals and the team.
• Handle escalations where necessary. 
• Coach and support new team members to help them meet the required standards.


• Bachelor’s Degree in commerce, management or business
• At least 1,5 years of experience working in the areas of finance or telecom operations in multinational environment.
• Fluent English language knowledge, conversational German is and advantage
• A strong team player as well as being able to work as an individual contributor.
• Able to quickly build and maintain relationships 
• Previous experience in process improvement is an added advantage.
• Certification in Six Sigma or a similar quality framework is an added advantage.

If you are interested in the position above, please send your CV in MS Word format to Szűts Judit 
Please rest assured that your personal details will be dealt with in a professional and confidential manner. 
Thank you!

Munkavégzés helye Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Munkaidő tipusa Teljes munkaidő
Régió Budapest
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