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Japanese-English speaking Customer Service Agent - INTS/9/34


  • A hirdetés 296 napja lejárt

For our dynamic multinational telecommunication partner company, we are looking for 

English and  Japanese speaker Customer Service Agent

 

Ref.: INTS/9/34

Location:  Debrecen (preferable) or Budapest

Tasks:

  • Assist customers with the implementation and usage of client specific softwares including advising clients on the set up of the software application manager ensuring full utilization of the solution
  • Support Product Development by tracking bugs, enhancement requests and typical client technical architecture to improve the product
  • Respond to customer queries via a variety of mediums including phone, email, chat  and CRM tickets
  • Partner with the Instructional Success team to provide occasional online training for our client’s  software
  • Analyze, diagnose and troubleshoot technical support requests
  • Ensure all incidents are documented within the CRM system
  • Ensure customers are satisfied with the client’s products and service
  • Assist with the localisation of documents, knowledge base articles, etc. by translating these

Service Hours: Monday - Sunday the exact working hours are determined by different shifts (including night shifts and weekends)

Requirements:

  • Fluent in English and Japanese (both written and oral)
  • Exceptional customer service and people skills
  • Experience in Business to Business environments
  • Strong work ethic, dependable, and flexibility to work overtime
  • Completion of college level work, industry certifications or equivalent work experience a plus
  • 1-3 years support or directly related experience a plus
  • Willingness to learn
  • Multi-lingual is a plus

Offer:

  • multinational working environment
  • competitive salary and benefits package
  • internal career opportunities
Helyek Pest
Hajdú-Bihar
Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Minimális tapasztalat 1 év
Munkaidő tipusa Teljes munkaidő
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