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Japanese and English Customer Service Representative


  • A hirdetés 1357 napja lejárt

 

Company Profile:

Computer company providing banking IT and call center services for 15 years, looking for the right candidates for the below position.

 

Job Title:

 

Japanese and English Customer Service Representative

 

 

Job Description: Interact with internal and external customers via phone or e-mail to provide information in response to inquiries and services and to handle and resolve issues and complaints. Project a professional company image through phone interaction. Handle translations related to new products or improvements of processes.

We look for people that:

  • service oriented with sales attitude
  • has knowledge of the customer’s needs
  • has empathy for the customers situation
  • is able to communicate clearly, both written and in spoken
  • able to handle complaints, even when handling unpleasant customers
  • works accurate and with eye for detail
  • handles in the best interest of both customer and company
  • is able to suggest improvements to the various communications by the company
  • has a pleasant, friendly style with customers and with colleagues
  • is willing to build a long-term relationship with the customer
  • strong team player  

Languages to be covered: High level of written and fluent spoken Japanese and English are required. Any other languages are an advantage.  

Requirements: 
Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type. Excellent communication skills (speaking and writing) required. Banking background is an advantage.

We offer: Young Team, comfortable atmosphere, above competitive salary, fringe benefits.

Location: Hungary, Budapest, district XIV.

 

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