www.cvonline.hu

Italian Speaking IT Helpdesk Agent


For our multinational partner we are looking for a
Italian Speaking IT Helpdesk Agent


Location:
Budapest

Responsibilities:
Handle and document all incoming emails and phone calls within the contractually agreed timeframes
Provide technical assistance to users via phone or email
Follow up on existing tickets and escalate unresolved cases to relevant support teams
Manage personal and team backlog
Learn and implement new technologies, tools, processes and policies
Document new technical solutions in knowledge base
Document and share best practices and with other colleagues
High level of technical problem resolution


Requirements:
Fluent Italian language knowledge and strong English
Experience in similar field (Service Desk, IT Support, Customer Support, Call Centre) is advantage
Excellent learning skills and high level of flexibility
Excellent knowledge of Windows XP, Microsoft Office and Internet Explorer
Excellent phone etiquettes and customer service skills
Good analytical skills

We offer:
Competitive salary and compensation package
Continuous learning and development
The chance to work in a young, dynamic and rapidly expanding organization
International work environment

Munkavégzés helye Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Minimális tapasztalat Tapasztalat nem szükséges
Munkaidő tipusa Teljes munkaidő
Régió Budapest
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