Our client is one of the world's leading providers of independent Information and Communication Technology solutions and services with approximately 22,000 employees in over 30 countries. They established a Global Service Centre in Budapest, offering remote managed ICT services and support to the EMEA subsidiaries of the company.
The primary task is to provide support on level 1st to the subsidiaries, requiring the ability to work with applications/systems, to analyze, diagnose and resolve problems, which may range from very straightforward problems through to highly complex issues.
- Jobholders are required to provide a high degree of client satisfaction, advice, troubleshoot or give creative and accurate solutions for complex inquiries. Role responsibility and leadership depend on your know how and working experience.
° good knowledge with English and Italian
° previous experience in helpdesk is advantage
° IT knowledge on user level
° customer focus
° good communication skills
° focus on results
° a young and dynamic team