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Italian speaking Desk-Based Service Manager


  • A hirdetés 686 napja lejárt


Italian speaking Desk-Based Service Manager

 

Continue your career at a prestigious multinational company in an Italian speaking Desk-Based Service Manager role. The successful candidate will be responsible for the Service Management life cycle, maintaining and improving customer relationship and satisfaction of a dedicated portfolio.

 Tasks:

  • Providing support on all global and local requests such as billing queries and related recalculations, credit notes, product description
  • Remotely conduct recurrent  Customer Service Reviews  as a key moment of the Continuous Service Improvement
  • Increasing customer confidence and satisfaction
  • Supporting and providing feedback to the Sales team on service related matters
  • Initiating and preparing successful improvement plans for nominated accounts
  • Customer retention/renewal at the end of their contract

Requirements:

  • Fluency in English AND Italian is a must!
  • Knowledge and understanding of IT Service provision and Operations (a working understanding of ITIL v2 or v3 or equivalent would be a plus)
  • Strong influencing and communication skills
  • Self-motivated and service-oriented personality

How to apply:

If you are interested in the above position please send your CV in Word format to the e-mail address below.

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