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www.cvonline.hu

Italian speaking Customer Service Representative


  • A hirdetés 60 napja lejárt

Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.

We are looking for the following professional
to join our Budapest Call Center:

ITALIAN SPEAKING CUSTOMER SERVICE REPRESENTATIVE –

FRONT AND BACK OFFICE

Customer Service Representatives provide a professional front and back office service function for our client’s project in line with the contractual agreements and working in compliance.

Tasks:

  • Receiving requests in Italian language via phone and e-mail
  • Providing back office administrative services
  • Checking invoices
  • Receiving, categorizing and registrating work orders
  • Recognizing problems
  • Dealing with correspondence
  • Qualifying, prioritizing cases
  • Arranging necessary steps with subcontractors, liaising with local country offices, coordinators, technical teams
  • Coordinating progresses
  • Initiating preventive calls to minimize damages

Requirements:

  • Fluent Italian language knowledge
  • Conversational English language knowledge
  • Experience in administration
  • Good organizational skills
  • Advanced level knowledge of MS Office applications
  • Excellent problem solving skills
  • Good communication skills

Advantages:

  • Financial studies
  • Good level of analytical skills, numeracy and financial awareness

We offer you:

  • Fringe benefit system
  • Friendly, multicultural work environment
  • Help to arrange work related documents
  • Paid training
  • Production bonus based on your peformance
  • Career development opportunities
  • Office located in the city centre
  • In-House doctor
  • Casual dress code
  • Various company and team building activities, events, parties

If you want to join a team of committed professionals please apply. FRESH graduates are welcome to apply!

Helyek Budapest
Pest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
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