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Italian Speaking 2nd level Service Desk Agent



  • Be responsible for second level/advanced technical support for telephone agents
  • Review support documentation and recommend changes and additional information
  • In case of a technical escalation provide support to agents and superior collegues
  • Handle calls and assume call responsibility when required
  • Perform required troubleshooting and direct escalation on calls which are outside the 1st level support boundaries
  • Provide technical trainings to the agents
  • Active participation in ongoing quality initiatives at the desired level
  • Take part in building knowledge base articles based on in-scope support requirements
  • Experience in Windows XP/7, Microsoft Active Directory and TCP/IP configuration and administration
  • Minimum 1-2 years working in an IT support environment
  • Advanced level in Italian and in English
  • Strong customer and team-oriented focus
  • Aptitude for quick learning of technical and procedural topics
  • Excellent communication, coaching and teaching skills
  • Self-starter and pro-active approach to work
We offer:
  • Attractive compensation package
  • The opportunity to be a member of a young and lively team
  • Stable multinational background and growing organization
  • Trainings and development opportunities
Munkavégzés helye Budapest
Kategória IT / Informatika
Minimális tapasztalat 1 év
Munkaidő tipusa Teljes munkaidő
Régió Budapest
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