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Italian / French / German / Portuguese / Spanish Speaking 1st Line Helpdesk Specialist (PE-6093)


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A munkáltatóról / About the company

Our multinational client is a prestigious telecommunication company with worldwide presence, for which we are looking for Italian / French / German / Portuguese / Spanish Speaking 1st Line Helpdesk Specialist in 7 x 24 shifts to their Budapest-based business services center.

FRESH GRADUATES ARE ALSO HIGHLY WELCOME!

Italian / French / German / Portuguese / Spanish Speaking 1st Line Helpdesk Specialist (PE-6093)

Pozíció részletezése / Position overview

Responsibilities:

  • Responding to inbound telephone calls from customers and recording all actions taken to effect resolution of customer problems,
  • Contacting customers directly, providing notification of error conditions, and updating on existing problem conditions,
  • Conducting first level analysis and contacting other technical departments if it is necessary.

Requirements:

  • Fluent, active English AND Italian / French / German / Portuguese / Spanish language knowledge is a must,
  • Ability to work in 7/24 shifts,
  • Excellent communication skills,
  • Customer-focused approach,
  • Strong problem solving skills,
  • Relevant experience is an advantage but fresh graduates are also welcomed,
  • Helpdesk experience and/or networking knowledge are preferred.

What we offer:

  • Competitive salary and benefits,
  • Development opportunities,
  • Dynamic teamwork in a Multinational environment.

Location: Budapest, Hungary.

If you are interested in the position above, please send your CV in MS Word format to the e-mail adress below. Please rest assured that your personal details will be dealt with in a professional and confidential manner. Thank you!

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