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www.cvonline.hu

IT Trade Floor and Outlook Support


  • A hirdetés 701 napja lejárt

Are you looking for a new challenge? Do you enjoy multitasking activities? Would you like to work for a multinational company?

 

We are looking for You if you speak Fluent German or Italian and English and meet the below requirements.

 

 

Summary:

Trade Floor Support is the forefront of IT Support towards the business. As Level 1/2 support, the engineer interacts directly with the traders to provide on-site support on all IT matters, ensuring solution-oriented best practices for the Group.

 

Responsibilities:

  • Mailbox  Administration
    • Creation of new user accounts
    • Migration of user accounts to and from London exchange
    • Importing and exporting .pst files to and from exchange/EMC archiving store
    • Management of EMC archiving policies
    • Creation and permissioning of distribution lists, shared mailboxes, shared calendars
  • ICT Incident Management
    • Collation of data for investigations of site wide issues, working with Munich mail admin to isolate cause and affect potential solutions
    • Investigation of users issues that 2nd line have attempted to resolve by all local fault finding methods (post rebuilding NT profile, Outlook Profile, Rebuilding PC, etc).
    • Support upgrade and migration to Win 7 – Outlook 2010/2013
    • ICT Incident management for 1st” and 2nd level requests
    • Interaction with 1st level Contact Center, 2nd/ 3rd level support teams to work on topics in the context of Incident and Problem management processes
    • Troubleshooting, Installation, administration, and maintenance of complex Windows-based clients
    • Supporting BlackBerry and other mobile devices, Cisco telephones (landlines), videoconference systems (Polycom)
    • Troubleshooting with the user to resolve a problem
    • Support for applications dedicated to the business; e.g. Bloomberg, Reuters
    • Consulting, know-how transfer of IT skills to end users
    • Hardware Interventions on the client (Ordering and monitoring the repair process in interaction with local Administration)
    • Interaction with client, user management, compliance and other teams to ensure all end users have necessary access rights to perform their job
    • Participate in the daily business of IT projects (if required)
    • Microsoft Outlook configuration

 

 

Requirements:

  • University degree or equivalent education preferably in information technologies
  • 2-3 years of working experience in IT or financial services companies, IT helpdesk experience with call logging systems
  • Good command of English language
  • Excellent spoken and written German or Italian
  • IT skills (in details with required levels): Trading application experience, MS Windows 7, MS Windows 8, MS Windows XP, MS Office 2010 and 2013, Printer/ Hardware Management; MS Exchange 2003, 2007, EMA Archiving, Lotus Notes

 

 

Location:

Budapest

 

Apply directly to Dora Dvoracsko, Service Delivery Consultant, for a short pressure free and confidential discussion on this role and other opportunities. 

Tel: +36 1 8833 560

E-mail: E-mail cím megjelenítése

Web page: Link megjelenítése

 

Keep up to date with all my urgent vacancies by adding me as a LinkedIn connection and viewing my monthly vacancy presentation.

Link megjelenítése

 

Helyek Budapest
Kategória IT / Informatika
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