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IT Support Specialist - Portuguese speaker

HSA Kft.

Hozzáadva: 2017.11.15.
Hirdetés azonosító: 1200885
 
 

IT Support Specialist - Portuguese speaker

 

Key Tasks and Responsibilities:

  • To provide 1st line technical support to external candidates via phone, chat and email
  • Respond to enquiries from clients and help them resolve their hardware or software incidents
  • Identify any service related issues, solve those and impart to superior
  • Improve products by tracking faults, requests and typical client technical architecture for the sake of high quality
  • Ensure all incidents are documented within the CRM system
  • Assist with the localisation of documents, knowledge base articles by translating

Skills and attributes required:

  • Degree in IT or Computer Science or equivalent work experience
  • Good knowledge of Microsoft and Mac OS programs, including also Microsoft Office Suit
  • Confident PC hardware set-up and configuration knowledge
  • Have excellent communication skills, problem solving skills
  • Open-minded and helpful personality

Languages:

  • English and Portuguese (both oral and written)

Location:

  • Debrecen

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