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IT Support Expert

The IT Support Expert acts as the second level of technical support for all break-fix issues for customers. Ensure high levels of customer satisfaction, all issues are documented, and all interactions are conducted with professionalism. Proactively work with the rest of the team to identify and address customer needs.


Why it is a good opportunity for you:

  • International environment
  • Gain deep IT knowledge, learn new technologies
  • Value added processes, complex tasks – good motivator for long term
  • Attractive work environment
  • Good internal movement opportunities


What you will be doing:

  • Proactively and energetically provide product support for customer phone, chat, email, and web based support requests
  • Employ sound decision making when determining when to escalate customer issues to other teams or management
  • Adapt to and work with a highly diverse customer base while focusing on providing an exceptional customer experience with every interaction
  • Provide timely and accurate communication of issue status and resolution to the customer
  • Compose and submit on-line support materials to assist in reducing overall issue income


Requirements that make you the best candidate:

  • IT related College degree or equivalent work experience is preferred
  • Fluent English language skills
  • Previous help desk experience is preferred
  • Strong technical, analytical, and problem solving skills
  • Exceptional customer service and communication skills
  • Basic knowledge of Operating systems, databases and networking, development (Windows NT/2000/XP/7, UNIX (Solaris, HP/UX, AIX), Linux, Microsoft systems, Microsoft SQL Server, Oracle, Java Script etc.)





Tímea Molnár

Tel: +36 1 8833 560   

E-mail: E-mail cím megjelenítése

Web page: Link megjelenítése

LinkedIn:  Link megjelenítése

Munkavégzés helye Budapest főváros
Kategória IT / Informatika
Munkaidő tipusa Teljes munkaidő
Régió Budapest
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