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IT Support Analyst - Wakefield - North

Say hello to big brands & bigger career opportunities.

TJX Europe is a growth vehicle for the TJX Companies, Inc. - the world's leading off-price fashion and home ware retailer with sales of nearly $26 billion*, more than 3,000 stores in six countries and approximately 179,000 Associates (TJX Europe includes TK Maxx in UK&Ireland;, Germany and Poland and HomeSense).

With extensive career options, TJX Europe is one of the most successful and exciting retailers thanks to our business model of no-frills stores with opportunistic buying. So our savvy shoppers get top fashion & home ware brands for up to 60% less.

Working within the Wakefield Distribution Centre for TJX Europe (TK Maxx & HomeSense) the IT Support Analyst will provide 2nd & 3rd line technical support to the Service Desks.

The role encompasses incident management for the various systems you support, preventing, fixing and escalating issues as required and managing updates to the business. You would be involved in projects within the business such as new system deployments and hardware refreshes within the supply chain. You will also be working with third party vendors and reporting on internal and external SLA performance and produce business documentation.

Key areas of responsibility are:
•Provide 2nd & 3rd line technical support to the Service Desks.
•Oversee the day to day operations of the 1st Level support teams (in-house & outsourced).
•Oversee the daily interaction, call / ticket flow and escalation with internal supporting teams.
•Assist in the testing and development of new systems, and provide technical support for the implementation of these systems into the production environment.
•Provide detailed knowledge of support procedures, and overall ITIL Service Management Foundation practices.
•Responsible for the measurement, reporting and consistent achievement of 'Service Level Proposals' or 'Service Level Agreements' for the IT Operations support model.
•Coach / mentor 1st & 2nd line support associates (in-house & outsourced).
•Lead the Incident Management of Business Critical Services.

Key skills we are looking for:
•Highly focused on achieving or exceeding expected service levels to customers
•Experience of working within or with a Helpdesk or Service Desk
•Excellent organisational and communications skills
•Technical understanding of windows based retail systems
•Experience of working within a retail environment
•Experience within an ITIL service environment, and strong knowledge of ITIL Service Management
•Experience of supporting a mixed technology environment
•Full UK Driving License
•Able to travel as required
•Able to work weekly shifts of 7am-3pm and 2pm-10pm

We are proud that we can offer progressive career possibilities, competitive salaries and exciting opportunities. We are committed to support your goals so you can help us achieve ours.

If you would like to be a part of something very unique then please apply today.

* Fiscal year ending February 2, 2013Link megjelenítése" width="0" height="0" />
Munkavégzés helye North
Kategória Külföldi munka
Régió Külföld
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