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IT Service Process Analyst


  • A hirdetés 385 napja lejárt

The Adecco Group, the world’s leading provider of HR solutions, is looking for a professional for its partner in the following position:

IT Service Process Analyst

Responsibilities: 

• IT process ownership.

• Requirement specification for process areas.

• Tool selection, gap analysis and decision preparation.

• Maintenance of current toolset.

• Implementation of new tools into process management.

• Tools application level ownership and customization activities.

• Regular process maturity measurement and reporting.

• SIP delivery.

• Contribution to CMDB management.

• ITS Service Catalogue refresh and maturity improvement.

Requirements:

• College or University degree in IT or process related field. 

• Experience in multinational, multicultural work environment.

• 2-5 years’ experience in ITIL based process development, KPI measurement:

   o    Experience in owning, measuring and improving ITIL based process(es)

   o    Proven contribution for process maturity improvement

   o    Experience with complex ticketing tool, customization for process adjustment

   o    ITIL service management knowledge

   o    Process exception handling experience

• Fluent English knowledge, full professional comprehension.

• Capability to present, teach processes.

• Team worker across teams and seniority level.

• Good communication and analytical skills.

• Structured, organized.

• Open minded, self- motivated learner.

Location:

• Budapest

If you are interested in the position, please send your CV to our IT expert, László Spiller, executive consultant E-mail cím megjelenítése or call +36 30 291 3089.

Helyek Budapest
Kategória IT / Informatika
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