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IT Service Manager


  • A hirdetés 822 napja lejárt

IT Service Manager


Our Client is a multinational telecommunications services company. We are looking to recruit IT Service Manager to their growing IT Managed Services department.

Tasks:

  • Single point of contact and interface to local Business Process Owners and Desktop User Community
  • Measurement of the service quality from a perspective of business, customers and users
  • Responsible for continuous improvement in the area of Service Management with End User Technology and ComputaCenter
  • Contact person and escalation point for all relevant tasks with Service Management with End User Technology and ComputaCenter regarding the ComputaCenter Desktop contract
  • Support of the Change Management processes and Release Management processes with End User Technology and ComputaCenter regarding the ComputaCenter Desktop contract
  • Launch of of improvement measures derived from the internal customer satisfaction surveys
  • Responsible that Service Level Agreements (SLAs) are complied with and that Service Level Requests (SLRs) are provided in agreed quality
  • Support with the implementation of new services to operational stage to ensure an excellent service quality
  • Inform business, customers and users about their responsibilities and duties towards IT
  • Support of the Operational Level Management (OLM) and Service Level Management (SLM) that for existing services the agreed service levels are complied with, that new services are provided in time and quality and that service objectives are realistic and achievable

Qualifications:

  • University education
  • Several years of experience in Service Management
  • Experience in collaboration with suppliers
  • Advanced knowledge of telecommunications processes
  • Good understanding of local and global business processes
  • Very good understanding of business demands an user demands
  • Advanced knowledge in IT Best Practices (e.g. ITIL, Prince2)
  • Fluent knowledge in German and English

If you are interested in the above position please send your English CV in WORD format to the following e-mail address.

Helyek Budapest
Pest
Kategória Szervezés / Menedzsment / Cégvezetés
IT / Informatika
Minimális tapasztalat 2 év
Szükséges iskolai végzettség Egyetemi végzettség
Munkaidő tipusa Teljes munkaidő
Elvárt nyelvtudás Német, Angol
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