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IT Service Manager

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2017.05.26.
Jelentkezési határidő: 2015.04.15.
Hirdetés azonosító: 907537

IT Service Manager

Our multinational client is a prestigious telecommunication company with worldwide presence, for which we look for an IT Service Manager with English and German language knowledge.

Feladatok:

- Single point of contact and interface to local Business Process Owners and Desktop User Community
- Measurement of the service quality from a perspective of business, customers and users
- Regular Service Review Meetings with suppliers and customers (internal and external) in particular with End User Technology
- Responsible for continuous improvement in the area of Service Management with End User Technology and ComputaCenter
- Contact person and escalation point for all relevant tasks with Service Management
- Responsible that Service Level Agreements (SLAs) are complied with and that Service Level Requests (SLRs) are provided in agreed quality
- Support with the implementation of new services to operational stage to ensure an excellent service quality
- Development and maintenance of a „Demand list“ of all requested and open service improvements and enhancements

Elvárások:

- University/College degree
- Experience as a Service Manager in an ITIL-oriented environment
- Good understanding of IT applications and local/global business processes
- Advanced knowledge of telecommunications processes
- Business fluent knowledge in German and English

Amit kínálunk:

- Competitive salary package
- Training and development opportunities
- Stable multinational environment
- Long term career plan

Jelentkezés:
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