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IT Service management / delivery expert

  • A hirdetés 736 napja lejárt


OTP Bank is currently looking for an


IT Service management / delivery expert




  • Develop and maintain an operational excellence framework, define improvement guidelines and best practices to ensure continuous improvement of the OTP Group IT operations / service delivery;
  • Define measurement and controlling framework -SLAs, OLAs, KPIs, utilization, availability, financials, etc.- for the overall IT Operations / Service Delivery of OTP Group IT;
  • Define common Business Impact Analysis framework for services delivered by OTP Group IT;
  • Evaluate the results and define relevant improvement guidelines and share best practices to drive IT Operations / Service Delivery excellence.
  • Support the preparation / approval / testing of Business Continuity / Disaster Recovery plans in cooperation with the Operative Risk function for the different OTP Group IT services;
  • Define common Disaster Recovery strategy for OTP Group IT operations;
  • Define framework to collect and categorize relevant information - infrastructure components, communication elements, licensing, etc. - in regards of the IT services of OTP Group IT;
  • Define and continuously improve IT Operations / Service Delivery processes and corresponding roles & responsibilities;
  • Monitor, analyze and track SLA compliance across various towers and identify corrective steps appropriately
  • Review expectations from customer and manage service level
  • Establish solid relationship with key contacts, enhance and maintain client satisfaction using ITIL methodology


  • 5+  years of experience in the field of IT service delivery with hands-on experience in one or more of the above mentioned tasks and responsibilities;
  • ITIL v3 foundation certification;
  • Solid hands-on experience with MS Office tools;
  • Solid written and verbal English knowledge;
  • Relevant BA / BSc degree.


  • Service desk management experience
  • Advanced ITIL knowledge / completed courses;
  • Banking industry relevant experience;
  • Experience in working in a multinational environment, preferably Central and Eastern Europe;
  • Solid language knowledge of one or more of the relevant Central and Eastern European languages;
  • Relevant MA / MSc degree.

Application deadline: 23rd  of March 2015.

If you are interested in the above position, please click to the "Jelentkezés" button!


Helyek Budapest
Kategória IT / Informatika
Minimális tapasztalat Több mint 5 év
Szükséges iskolai végzettség Főiskolai végzettség
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