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IT Service Desk Operative with Italian [ST-GDS01]

Régió: Budapest

Focus Consulting Kft.
 
Hozzáadva: 2016.12.22.
Jelentkezési határidő: 2016.05.24.
Hirdetés azonosító: 1041293
 
Focus consulting

 

Our client

On behalf of our client which is a market leader company in the field of industrial packaking sollutions, now we are looking for a talented and spirited IT Service Desk Operative with Italian language knowledge.

Tasks

- Recieves inbound Help Desk calls in a professional and timely manner according to IT Services procedures
- Captures accurate information from users (name, location, contact number, problem description) into the ticket system
- Completely handles user requests within capability, or quickly transfer calls to the Resolver Group
- Maintain ownership of assigned tickets through end user follow-up. Enter completed & updated ticket resolutions in problem tracking system
- Attempt to resolve outstanding tickets before escalating to other BIS staff. Recommend policies/procedures to improve ticket resolution times
- Maintain liaison with all ITS departments and services to keep abreast of policy and procedural changes
- Responds to and correctly resolves tickets in a professional and timely manner according to procedure. Display competency of hardware, software and support services
- Assists in promoting company

Requirements

- Minimum High School Degree
- Eager to learn and able to quickly adapt new skills
- Minimum 1-2 years of IT work experience is required
- Excellent English and Italian Communication skills (oral and written)
- Customer oriented troubleshooting skills
- Experience in configuration, maintenance and troubleshooting IT system & application problems
- Good working knowledge of Microsoft products, MCTS certification helpful
- Understanding of IT best practices, concepts and administration, ITIL certification helpful
- Experience with Infor ERP LN, Lotus, MS NAV or RES is a plus

Advantageous

- Degree in Computer Science preferred
- Customer service experience

 

Munkavégzés helye
Budapest
Kategória
Asszisztencia / Adminisztráció
Régió
Budapest

 

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