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IT Project Manager - Maintenance - Flintshire, Ewloe, CH5 3

Job Title: IT Project Manager - Maintenance
Salary: up to £38,000
Benefits: BUPA, Agile Flexible Working, Bonus
Location: St David's Park, near Chester

"I'm creating systems that will put shared global data at the heart of Unilever's future business growth." Phinean, IT Tower Leader.
Unilever is the global company behind powerhouse brands such as Dove, Persil, Flora and PG Tips. We have the huge ambition of doubling in size and improving billions of lives through our Sustainable Living Plan. And big ideas like the data warehouse project are driving our growth. But to achieve our targets, we need more outstanding people like Phinean. With over 35 brands in the UK covering foods, home, personal care and refreshments, the sheer size and scope of roles in Information Technology are huge. All offer rewarding opportunities to work on global business challenges - solving real problems, making a lasting impact, and creating better futures.

To manage IT maintenance activities in a project/release management capacity, typically (but not exclusively) planning, acquiring and utilising the necessary resources and skills, within agreed parameters of cost, timescales and quality.
• Leading teams to deliver an ITM activity
• Managing and embedding change
• Creating realistic and achievable plans
• Budget management
Takes responsibility for the definition, documentation and successful completion of IT maintenance windows, ensuring that realistic activity, quality and risk plans are prepared and maintained and that a change control procedure is in place. Monitors and controls resources, revenue and capital cost against budget and manages expectations of all stakeholders.

Identifies, assesses and manages risks to the success of the maintenance window. Takes responsibility for the definition, documentation and safe execution of maintenance windows, actively participating in all phases of the activity.
• Ensures that realistic activity and quality plans are prepared and maintained and tracks all activities against the plan, providing regular and accurate reports to stakeholders, as appropriate.
• Monitors costs, timescales and resources used, and takes action where these deviate from agreed tolerances. Ensures that delivered changes are implemented within these criteria.
• Initiates and influences relationships with and between key stakeholders, in business change design, management and implementation, acting as a primary point of contact for senior stakeholders and influencers.
• Manages the change control procedure and ensures that maintenance window deliverables are completed within planned cost, timescale and resource budgets, and are signed off. Gains agreement for revisions to the scope from sponsors.
• Determines the readiness levels of business users with regard to upcoming changes; uncovers readiness gaps and creates and implements action plans to close the gaps prior to go-live.

Duties include:
• managing a large team of resources through the full project lifecycle from scoping to planning and onto delivery
• Timescales and go-live dates are fixed and unmoveable, so ability to hit challenging targets every time is key
• Clear communication and accurate planning is vital for success, as is the ability to manage issues and risks appropriately
• Weekend working is required
IT maintenance is operated around a 12 week rolling cycle, with 1 or more "outage" being prepared for and executed each month. The following timescales and tasks relate to this process, as described further in the ITM SharePoint website.
Overall responsibilities to operate the ITM process (broadly being Planning, Impact Analysis, Risk management, Communication) :-
• An ITM window will typically have 30+ changes, from all technical teams, impacting 1000+ servers and apps / services
Consequently, large number of apps / services / servers will be impacted by more than one change in a single ITM and the conflicts all need to be planned out carefully, and scope is frequently adjusted in order to achieve the best fit. This is a time intensive activity, that the Project manager must execute with a high level of diligence given the size/scale/risk of Unilever estate potentially impacted.
• Scope must be communicated to the business 6 weeks before the ITM, and it is the PM's responsibility to prepare a detailed communication package in this regard :-
- This allows the business to give notice to factories / suppliers of impact to service.
- Scope meeting is therefore held approx. 8/7 weeks out to enable us to set the scope appropriately and prepare all documentation.
- Once scope has been communicated, any change or addition to scope after this point needs exceptional approval
• Detailed planning happens during weeks 6-4 & this needs to be accurate
- During this time, RFCs are updated with detailed plans, and the Project Manager must produce an overall ITM plan, conflicts between plans are resolved and dependences identified.
- This can only be achieved successfully if the implementation plans for each RFC are fully populated in good time, and accurate.
- All downtime for non-production systems is also agreed in this period.
• Ability to work under pressure and to deal with escalation required
• Strong knowledge of the use of Remedy, SharePoint, Clarity, Workbench & Excel required
• Strong knowledge of Unilever Change Process required
• Planning and scheduling of changes with multiple dependencies and teams
• Strong Knowledge of ITIL Change, Risk and Release Management an advantage
• Technical overview knowledge of a wide range of technologies used in the Unilever estate

• Accountability & Responsibility
• Growth Mindset
• Consumer and Customer Focus
• Bias for Action
• Building Talent & Teams
Hear more stories from our Unilever Makers and understand how you can start your own Unilever career at:
Or to apply now, click on "Apply to this job". All candidate applications are reviewed in accordance with the criteria outlined for the job role.

Please note that the closing date for the receipt of applications is Tuesday 28th October

Candidates who have applied online can track their application through the candidate tracking link or, if you have any additional queries, you may contact the Recruitment hotline number on .Link megjelenítése" width="0" height="0" />
Munkavégzés helye Flintshire
Kategória Külföldi munka
Régió Külföld
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