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Our partner is one of the biggest and most successful multinational companies.

Pannon-Work Ltd. is looking for an

IT Operations Support Leader
for its client, located in Veresegyház, Hungary.

•Bachelor’s Degree in Engineering or Information Science, or related field
•Fluency in English
•Minimum 6 years background in support of Applications and major systems implementation
•Strong exposure and background in legacy IBM mainframe systems, cloud solutions, especially CRM/Field Service, Project Accounting, Sourcing, and core financial modules (AP, AR, GL)
•Full understanding of the software change management processes incorporating multiple releases and business teams
•Ability to formulate clear and concise objectives and project plans
•Strong background in Microsoft Tools and Support Central including workflows
•Strong interpersonal and leadership skills
•Strong project management experience

Key responsibilities:
•Lead Production Support teams to ensure the highest quality user support and satisfaction
•Coordinate and prioritize the issue resolution of tickets with all the Production users and the respective support teams
•Responsibility for financial planning (infrastructure, licenses, application support)
•Monitor open issues and drive to expedient closure; prioritize issues for business criticality and escalate issues as necessary; use existing metrics for monitoring issues, and develop others as needed
•Lead SOX related activities
•Drive the support teams to proactively monitor and resolve issues before they are detected by the user
•Lead regular CCB (Change Control Board) reviews with functional owner, key stakeholders, and technical support teams and drive the Change Management process effectively. Prioritize change requests and plan operational releases
•Conduct end user pulsing sessions and get feedback on improvement areas for your applications
•Ensure the Transfer to Operations process is followed for any major program releases

We offer:
•Modern working environment
•Competitive salary package
•Invaluable experience within a leading multinational company

Place of work: Veresegyház, Hungary

If you would like to apply for this exciting and challenging opportunity please send your English resume to E-mail cím megjelenítése, referring to the “IT Operations Support Leader” position. 
If you have any further questions, please feel free to contact us on our telephone number: 36 1 381 1048

Közvetítési nyilvántartási szám: Budapest Főváros Kormányhivatal Munkaügyi Központja 482/2011-5100-773
Kölcsönzési nyilvántartási szám: Budapest Főváros Kormányhivatal Munkaügyi Központja 481/2011-5100-857

Kategória IT / Informatika
Régió Pest
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