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IT Operations Manager

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2016.12.21.
Jelentkezési határidő: 2015.07.10.
Hirdetés azonosító: 943382

IT Operations Manager

On behalf of one of the largest IT and telecommunication companies, we are looking for an experienced Operations Manager with solid IT background.

Feladatok:

As an IT Operations Manager, you will be responsible for managing the Service Operations Department of 50 people.
- Managing incidents through to successful resolution
- Keep customers informed during the management of incidents or request
- Act as a focal point for Service, Account and Project Management teams
- Attend the occasional customer face to face meeting
- Ensure compliance to end-to-end process.
- Effectively escalate customer requirements in line with service assurance processes
- Actively cooperate with service improvement plans (generally, but not exclusively, driven by SRM)
- Undertake other activities to support Service Desk Line Managers
- Actively pursues and maintains product knowledge and secures conversancy with changes in process
- Conduct the role using Quality tools and techniques – to minimise the cost of failure, improve efficiency and provide right first time quality solutions
- To provide and collate as necessary raw data for Root Cause Analysis for Serious Escalations

Elvárások:

- Experience as Operations Manager within IT is a must
- Excellent customer care skills
- Excellent skills in delivering customer experience
- Very experienced in Customer complaint Handling
- Very experienced in Escalation management
- ITIL foundation v3 accredited
- Fluent English knowledge
- Highly motivated, customer focused individual with business mindset
- Excellent stakeholder management skills

Amit kínálunk:

- Opportunity to join an acknowledged company
- Competitive compensation package
- International and multicultural professional environment

Jelentkezés:
Online regisztrációs lap kitöltése és önéletrajz feltöltése a Randstad honlapján

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