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IT Helpdesk Team leader


  • A hirdetés 1346 napja lejárt
Multinacionális megbízónk számára keresünk munkatársakat az alábbi pozícióra:
IT Helpdesk Team leader
Tasks:
  • Undertake more complex tasks within the team and provide technical support/ advice to others. Ensure that all out of line operational issues are escalated in accordance with company technical escalation process.
  • Monitor adherence to technical and quality standards for own area and ensure full compliance with established procedures.
  • Ensure the most effective utilization of resources, planning, scheduling and monitoring the work of the team.
  • Ensure the delivery of cost effective and quality services in line with our contractual obligations thereby achieving high levels of customer satisfaction.
  • Review and report on the performance of the team, identifying resource requirements where appropriate.
  • Communicate relevant information to the team.
  • Identify and act on opportunities to improve existing processes and work methods, implementing changes as appropriate.
  • Liaise with key customers, account managers and colleagues, providing technical guidance and advice in support of a customer issue.
  • Ensure statistical data is maintained and reported to management, field staff and customers as required.
  • Manage individual performance of the team members, provide continuous feedback on performance, identify development opportunities, set up training/development programs and goals.
Requirements:
  • Minimum 1 year experience in people management,
  • Fluency in English AND German or Dutch,
  • Planning and Organisation competence,
  • Communication skills,
  • Focus on Results and Customer.
Advantage:
  • General IT technical knowledge,
  • Experience in ITIL.
Our offer:
  • Competitive salary (depends on experience),
  • Competitive benefit package with a fitness club membership,
  • A real multinational culture and all the benefits,
  • Career opportunity.
If you are interested in the position, please send a detailed CV to:
 
Helyek Budapest
Kategória IT / Informatika
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