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IT helpdesk Agent with fluent German and English

Régió: Pest

Randstad Hungary Kft.

Hozzáadva: 2017.04.23.
Jelentkezési határidő: 2014.03.15.
Hirdetés azonosító: 468098

IT helpdesk Agent with fluent German and English

Feladatok:

-Processing incoming support calls, creating the corresponding tickets and documenting any support activities
- Analysing, classifying and eliminating any software and hardware failure in the IT environment
- Reaching decisions regarding the escalation of incidents to other internal departments (second level support), field service technicians or external partners as well as tracking troubleshooting
- Supporting installations, data backups and on-site technicians via remote access
- Supporting the development of improvements in the software and hardware used as well as the existing Help Desk processes
- Developing new technologies, procedures and processes for bug fixing and document-ing them in our knowledge database

Elvárások:

- Solid IT knowledge
- An excellent command of the German and English language
- Willingness to work early and late shifts also on Sundays and bank holidays
- Good comprehension and willingness to learn about new IT solutions
- Team spirit, fairness, respect for others

Amit kínálunk:

- Intensive on-the-job training, during which you will be individually prepared for your challenging task in your actual working environment
- Early assumption of responsibility for a wide area of tasks
- Structured training and qualification scheme that allows you to develop your specific professional and personal skills
- Pleasant working atmosphere in a varied, dynamic and international environment
- Attractive career opportunities

Jelentkezés:
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