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IT Helpdesk 2nd line agent 
Trenkwalder Kft
Hozzáadva: 2016.09.24.  
Jelentkezési határidő: 2015.09.26.  
Hirdetés azonosító: 972354  


Our newest, freshest SSC partner is looking for new colleagues to their up-building IT helpdesk team.

IT Helpdesk 2nd line agent


  • Resolve complex IT-related problems that are registered and escalated by the 1st line team
  • Perform a complex range of technical work activities remotely (advise Windows and MAC-based systems)
  • Follow-up incidents and escalate to 3rd line if needed
  • Contribute to the development of technical procedures and standards
  • Report to team leader on the problems and advise possible new business processes or developments
  • Document and report on work completed to ensure compliance with company and customer procedures


  • Fluent German/French/Italian/Spanish  and English knowledge
  • 1-3 years experience in relevant IT Service Desk environment is a must
  • Solid knowledge of MS Office, Windows, active directory and VPN
  • Experience with ticketing tools
  • Excellent communication skills and great team player 

Amit nyújtunk:

Take the opportunity to be a part of something brand new and inspiring:

  • be a member of the newest,great, young and a very international SSC team  in Hungary;
  • work in an environment where new ideas are more then welcome
  • fair, competitive salary and compensation package

By my application to this job and by submitting my application documents I hereby grant my consent to the processing of the data included in my CV provided to Trenkwalder Kft, to its inclusion in a data base and, in the case of a suitable job offer, to its forwarding to your client, subject to prior consultations. I acknowledge that the cancellation of the data from the data base or the modification of the date at my request submitted in writing would be carried out within 8 business days after the receipt of such request. I must submit the relating request in writing to the office registering the data. I hereby certify that the information I have given is correct.

Magán-munkaközvetítői ny. sz.: 29338/2000-0100

Munkaerő-kölcsönzői ny. sz.: 37961/2001-0100

Adatkezelés nyilvántartási száma NAIH-53813/2012.

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