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IT Customer Support Coordinator

Régió: Budapest

PBS International Kft.
Hozzáadva: 2017.02.24.
Hirdetés azonosító: 1069474
lejárt

 IT Customer Support Coordinator


Country:
 
Hungary (+36) • Budapest

Description of position:
 
As an IT Customer Support Coordinator, you will be responsible for ensuring the smooth solution of IT related problems, including the coordination of incidents, handling of outages and keeping the daily contact with our customer's management.

Duties:
 
Responsibilities:

•- Opening, handling and tracking of incidents

•- Taking an active part in the coordination of outages including the tracking of issues, keeping the contact with the customers and writing reports

•- Creating user accounts for airline specific applications

•- Closing changes and keeping the customers updated about the modification

•- Performing application health checks based on instructions/documentation

•- Handling high mail traffic and provide professional support via phone as well on a daily basis in English and German

•- Solving service requests for the customers

Requirements, skills:
 
Requirements:

•- High School Diploma/GED

•- At least 1 year work experience in IT Help Desk/Customer Service/L1 Agent position

•- Strong English and German language knowledge

•- User level knowledge of at least one ticketing tool

•- Basic knowledge of Unix/Linux/Microsoft operating systems

•- Basic knowledge in networking (TCP/IP)

•- General knowledge of IT operation processes and technologies

•- Ability to work in 24/7 shifts (12 hours)

•- Certificate of good conduct (erkölcsi bizonyítvány)

Preferred:

•- Understanding of monitoring tools Nagios and/or Icinga

•- Basic SAP knowledge

•- Being familiar with ITIL V3 Foundation is an advantage

•- Master's Degree

)

Known languages:
 
Fluent English and Fluent German knowledge

Short company info:
 
Our client is a shared service center based in Budapest. The company is committed to creating a supportive, flexible work environment that gives employees more flexibility and control over their work as an important means to achieve greater work/life balance and enhanced productivity.

What our client offers:

• Attractive compensation package with competitive base salary and benefits •Continuous development opportunities

•Possibility to acquire official professional certificates

•An attractive working environment

• Employment for an indefinite period within a company with a powerful reputation for success, which is focused on innovation, growth and future technologies

Additional info:
 
Our client is a shared service center based in Budapest. The company is committed to creating a supportive, flexible work environment that gives employees more flexibility and control over their work as an important means to achieve greater work/life balance and enhanced productivity.

What our client offers:

•A multicultural, dynamic and positive team environment

•Continuous development opportunities

•Varied tasks, job roles and possibility to participate in local or international projects

•An attractive working environment

 
 

Kategória
IT / Informatika
Régió
Budapest
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