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www.cvonline.hu

IT Customer Support Coordinator (with German knowledge) (PE-7012)


  • A hirdetés 370 napja lejárt

About the company

Our Client is a multinational and prestigious company in the IT/Telecom sector. To their team in Budapest we are looking for IT Customer Support Coordinator (with German knowledge).

Position overview

Responsibilities: 
- Opening, handling and tracking of incidents 
- Taking an active part in the coordination of outages including the tracking of issues, keeping the contact with the customers and writing reports
- Creating user accounts for airline specific applications
- Closing changes and keeping the customers updated about the modification
- Performing application health checks based on instructions/documentation
- Being a communicational bridge between the customers, service managers and the technical teams
- Handling high mail traffic and provide professional support via phone as well on a daily basis in English and German
- Monitoring of Aviation IT applications (Nagios/Icinga)
- Solving service requests for the customers

Requirements: 
- At least 1 year work experience in IT Help Desk/Customer Service/L1 Agent position
- Strong English and German language knowledge
- User level knowledge of at least one ticketing tool
- General knowledge of IT operation processes and technologies
- Ability to work in 24/7 shifts (12 hours) 
- Certificate of good conduct


If you are interested in the position above, please send your CV in MS Word format to E-mail cím megjelenítése.

Helyek Budapest
Kategória IT / Informatika
Munkaidő tipusa Teljes munkaidő
Elvárt nyelvtudás Angol, Német
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