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www.cvonline.hu

IT Customer Service with English AND German Or French


  • A hirdetés 1244 napja lejárt

The agent takes care of all IT users worldwide via telephone. He/She handles IT telephony / IT infrastructure problems and monitors the incoming problems until they have been solved.

Requirements

  • At least 1 year IT helpdesk or any other IT related experience
  • Fluent in the following languages: English + German or English + French, written and spoken.
  • Flexibility and ability to work in shifts.
  • Open, communicative personality and ability to work well within a team. Customer orientated mindset, a good listening skills and ability to ask competent and well directed questions
  • Always ready to learn new applications and solutions and has quick learning ability.

Interpersonal / Consulting / Soft Skills

  • Interacts well with different cultures
  • Polite, patient and persistent
  • Able to deal with difficult customers
  • Is a team player
  • Good communication skills and customer management experience
  • Work experience with clients outside India or in onsite roles.
  • Good Analytical & Coordination skills are essential.
  • Strong keyboard skills
  • Skills in written and verbal communication.
  • Skills in managing multi vendor environment and ability to work with various resolver groups in driving the speedy resolution
What we offer

  • Competitive salary
  • Flexibility
  • Real multinational environment
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