The agent takes care of all IT users worldwide (mainly Switzerland,Germany) via telephone, he/she IT telephony / IT infrastructure problems and monitors the incoming problems until they have been solved.
- Basic computer knowledge
- Fluent in the following languages: English + German, written and spoken.
- Is flexible and able work in shifts.
- Is open, communicative and works well within a team. Is customer orientated, a good listener and asks competent and well directed questions
- Is always ready to learn new applications and solutions and has quick learning ability.
Interpersonal / Consulting / Soft Skills
- Interacts well with different cultures
- Polite, patient and persistent
- Able to deal with difficult customers
- Is a team player
- Good communication skills and customer management experience
- Work experience with clients outside India or in onsite roles.
- Good Analytical & Coordination skills are essential.
- Strong keyboard skills
- Skills in written and verbal communication.
- Skills in managing multi vendor environment and ability to work with various resolver groups in driving the speedy resolution
- Competitive salary
- Very good multinational environment