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www.cvonline.hu

IT Customer Service with English AND German (Fresh Graduates Are Welcome!!)


  • A hirdetés 1120 napja lejárt

The agent takes care of all IT users worldwide (mainly Switzerland,Germany) via telephone, he/she IT telephony / IT infrastructure problems and monitors the incoming problems until they have been solved.

Requirements

  • Basic computer knowledge
  • Fluent in the following languages: English + German, written and spoken.
  • Is flexible and able work in shifts.
  • Is open, communicative and works well within a team. Is customer orientated, a good listener and asks competent and well directed questions
  • Is always ready to learn new applications and solutions and has quick learning ability.



Interpersonal / Consulting / Soft Skills

  • Interacts well with different cultures
  • Polite, patient and persistent
  • Able to deal with difficult customers
  • Is a team player
  • Good communication skills and customer management experience
  • Work experience with clients outside India or in onsite roles.
  • Good Analytical & Coordination skills are essential.
  • Strong keyboard skills
  • Skills in written and verbal communication.
  • Skills in managing multi vendor environment and ability to work with various resolver groups in driving the speedy resolution
What we offer

  • Competitive salary
  • Flexibility
  • Very good multinational environment
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