Our client is one of the leading e-business and applications outsourcing company, providing software development and application management services to Fortune 1000 companies. Their business model utilizes service and development centers based in India whilst their employees deliver the services within Europe.
The Budapest center provides near-shore IT Development, IT Infrastructure Services and BPO support for several global customers that include the world leaders in Pharma, Banking, Consumer Goods and Telecom.
IT CUSTOMER SERVICE REPRESENTATIVE – DUTCH AND ENGLISH
Summary of Job Purpose:
Please join our international team to take care of all IT users from our prestigious clients, providing technical assistance and high level of technical problem resolution via telephone or email, taking the ownership to monitor the incoming problems until they have been solved, either by him- or herself or with the responsible parties.
- Provide both first and second level resolutions
- Ensure on meeting daily KPIs
- Receiving end user calls
- Creating, categorizing and prioritizing tickets
- Ticket escalation to respective Support Group
- Incident resolution and recovery
- Ticket Closure
What we require:
- Fluent Dutch and English both written and spoken, any other language is a plus
- 0-2 years experience in an international customer service environment is an advantage
- FRESH GRADUATES ARE ALSO WELCOME!
- Technical troubleshooting experience is strong plus
- Candidates who are willing to learn technical troubleshooting are also welcome
- Java Programming Experience would be an added advantage
- Reliable, open, communicative personality who works well within a team and has accurate work habits
- Customer orientated, a good listener and asks competent and well directed questions
- Ready to learn new applications and solutions and has quick learning ability
What we offer:
- Open, international and multicultural environment
- Opportunity to be part of a rapidly expanding organization
- IT Academy courses, professional development and career path
- Competitive salary and cafeteria benefits
Place of work: Budapest / Hungary
VISION Recruitment Hungary
Phone: +36 1 919 12 70
Email: E-mail cím megjelenítése