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IT Client Service Analyst


  • A hirdetés 324 napja lejárt

Adecco Group, the world's leading provider of HR solutions, is looking for

IT CLIENT SERVICES ANALYST

professional for our client’s IT team.

 

Tasks:

• Under direct supervision and responsible for providing basic support to IT users.

• Use basic analysis techniques to troubleshoot and resolve incidents as well as assisting in performing root cause analysis on problems.

• Conduct regular interaction with IT users using basic customer service skills and communication skills.

• Participate in IT projects and work collaboratively with project team members.

• Work with other support functions on projects and activities related to IT.

• Conform with ITIL processes and ensuring that all incidents are addressed efficiently and proper system logging is maintained.

 

Key responsibilities:

• Perform basic incident and problem analysis as required to resolve incidents and requests

• Perform hardware and software change requests as assigned

• Perform implementation support as required

• Attend end user meetings as requested to provide local support to users

• Deliver against assigned IT and business project initiatives

 

Requirements:

Strong skills with desktop applications, including the following:

• MS Exchange, Lotus Notes (advance)

• Windows 7/ Windows 10 (advance)

• MS Office 2007/2010/O365/ SharePoint

• VPN, remote/wireless access connectivity configuration and maintenance

• Excel knowledge

• Local client configurations including, SAP GUI, Cisco IP phones

 

Well-developed skills in the following areas:

• Basic troubleshooting and problem analysis

• Oral and written communications in English

• Customer service skills

• Willing to follow instructions and procedures

• High quality reporting to Manager

 

Location:

•       Budapest

 

How to apply/ contact information:

If you are interested in the position, please send us your CV in English to lilla.lencses@adecco. com  with the name of the position.

Helyek Pest
Kategória IT / Informatika
Munkaidő tipusa Teljes munkaidő
Elvárt nyelvtudás Angol
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