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IT Business Support Analyst II - London

Say hello to big brands & bigger career opportunities.

TJX Europe is a growth vehicle for the TJX Companies, Inc. - the world's leading off-price fashion and home ware retailer with sales of nearly $26 billion*, more than 3,000 stores in six countries and approximately 179,000 Associates (TJX Europe includes TK Maxx in UK&Ireland;, Germany and Poland and HomeSense).

With extensive career options, TJX Europe is one of the most successful and exciting retailers thanks to our business model of no-frills stores with opportunistic buying. So our savvy shoppers get top fashion & home ware brands for up to 60% less.

This exciting and vital role within IT provides level 2 support for the business' Oracle Financials system.

Areas of Responsibility:
• Providing level 2 support including: Root Cause Analysis; Fix Resolution; User Request Processing; Post implementation support; Request Priority Setting; Continuous Process Improvement; User Acceptance Testing; Communicates deployments to the user community.
• Escalates more complex problems to vendor of appropriate area.
• Partners with appropriate technical experts and outside vendors (when necessary) to resolve issues in a timely, cost effective manner based on SLAs and OLAs.
• Educates user community on the proper use of applications including
• Acts as a Subject Matter Expert (SME) in the development of system and business requirements.
• Provides guidance to junior analysts.
• Other duties as required.
• May be required to work during "off hours."

Skills Required:
• Experience in a functional role for Oracle eBusiness Suite.
• Experience with R12 is required.
• Expert Knowledge of the following Oracle modules: Oracle Sourcing, Oracle iProcurement, Oracle Purchasing, Oracle iExpense, Oracle Payables, Oracle General Ledger, Oracle Fixed Assets.
• A strong understanding of accounting concepts is required.
• Experience of Oracle SQL *Plus, PL/SQL will be an advantage.
• Ability to communicate with the business, executives and development teams
• Excellent interpersonal skills
• Strong analytical and organizational skills
• Understanding of client-server, browser-based and/or mainframe applications
• Familiar with Six Sigma and ITIL concepts
• Knowledge of SPI, PCI, PII, and SOX requirements
• Subject Matter expert in specific business systems area
• Knowledgeable in the concepts of Solution Delivery Process (SDP)

We are proud that we can offer progressive career possibilities, competitive salaries and exciting opportunities. We are committed to support your goals so you can help us achieve ours.

If you would like to be a part of something very unique then please apply today.

* Fiscal year ending February 2, 2013Link megjelenítése" width="0" height="0" />
Munkavégzés helye London
Kategória Külföldi munka
Régió Külföld
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