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International Operations Manager

  • Company_icon Comforce
  • Location_icon Lurdy Office Center Budapest
  • Date_icon 2016.07.01.

COMFORCE Zrt. (CloudAgents)

The leading Cloud Contact Center in Central Europe
is currently looking for a talented and experienced individual for its international team for the role of

International Operations Manager

Key responsibilities:

  • Lead and manage remotely working, high performing multilingual agent teams
  • Project life cycle Management  including project initiation, planning, monitoring and controlling and close out
  • Ensuring that all SLAs, OLAs and KPIs are met
  • Handling escalations, providing solutions on the occurring issues
  • Preparing reports, quality indicators and presentations on daily basis
  • Actively participate in various internal and client meetings and conference calls
  • Drive to meet and exceed customer expectations with the ability to inspire and develop agents to do the same
  • Ensure all assigned contact center agents understand their job requirements
  • Provide feedback / guidance and support to contact center Supervisors on their overall performance
  • People management and knowledge-transfer during project management
  • Prepare & facilitate trainings
  • Direct contact with customers during project in writing and over the phone
  • Proactively working on process improvement


  • High level written and spoken English
  • Hungarian knowledge is NOT a must, but you need to be located in Hungary
  • A second foreign language and multicultural experience is a big plus
  • College or University degree
  • User level knowledge of MS Word, Power Point, Excel and Online applications
  • 2-5 years SSC, BSC background is a plus
  • High level of IT instruments and Project Management knowledge and experience is a must
  • People management and high level of soft skills
  • Excellent communication and problem-solving skills
  • Organization and multitasking skills
  • Dynamic and open personality
  • Goal oriented approach and professional mindset
  • Willingness to walk the extra mile

Our offer:

  • Working in a young, innovative and dynamic team
  • Opportunity to develop your professional skills at a fast growing company
  • Competitive compensation package and the ability to grow with the organization
  • Strategic role within the company


  • Lurdy Office Center Budapest

How to apply:

  • If you are interested in this position, please send your CV and motivation letter in English with your salary requirements to the e-mail address below.


Munkavégzés helye Lurdy Office Center Budapest
Kategória Szervezés / Menedzsment / Cégvezetés
Minimális tapasztalat 3 és 5 év között
Szükséges iskolai végzettség Főiskolai végzettség
Munkaidő tipusa Teljes munkaidő
Régió Budapest
Egyéb hasonló állások Önnek
Tesztelési projektvezető - Budapest (Referenciaszám: KJ-1754)

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