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www.cvonline.hu

International Contact Center Manager


  • A hirdetés 1321 napja lejárt

COMFORCE Zrt.

a leading cloud-based contact center services provider company
is currently looking for a talented individual for


International Contact Center Manager


position.



Key responsibilities:

  • Control, manage and coordinate multilingual contact center agent team
  • Project preparation including scheduling, scripts, and information materials
  • Overall measuring, monitoring and quality control of agent performance on a regular basis
  • Preparing reports, quality indicators and presentations on a regular basis
  • Ensure all contracted tasks are accomplished in a timely manner
  • Actively participate in various internal and client meetings and conference calls
  • Drive to meet and exceed customer expectations and ability to inspire agents to do the same
  • Ensure all assigned contact center agents understand their job requirements
  • Provide feedback / guidance and support to contact center agents on their overall performance
  • People management and knowledge-transfer during project management
  • Prepare & manage trainings
  • Direct contact with customers during project in writing and over the phone
  • Proactively working on process improvement
  • Supporting knowledge transfers and recruitment processes

Requirements:

  • Fluent written and spoken English
  • Hungarian language is a must
  • College or University degree
  • User level knowledge of MS Word, Power Point, Excel and Online applications
  • Strong people management skills
  • Experience in service center processes
  • Excellent communication and problem-solving skills
  • Organization and multitasking skills
  • Dynamic, open personality
  • Goal oriented approach
  • A second foreign language and multicultural experience is a plus

Our offer:

  • Working in an a young, innovative and dynamic team
  • Opportunity to develop your professional skills at a fast growing company
  • Location in Lurdy Office Centre Budapest
  • Competitive compensation package
  • International career growth opportunities

Location:

  • Lurdy Office Centre

How to apply:

  • If you are interested in this position, please send your CV and motivation letter in English and Hungarian to the email address below.

If you are interested in this position, please send your CV and motivation letter in English and Hungarian to the email address below.

Helyek Budapest
Pest
Kategória Szervezés / Menedzsment / Cégvezetés
Minimális tapasztalat 2 év
Szükséges iskolai végzettség Főiskolai végzettség
Munkaidő tipusa Teljes munkaidő
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