Incident Manager (Pécs) 
IT Services Hungary Kft.
Hozzáadva: 2017.11.06.
Hirdetés azonosító: 1188979

  • Leads major incidents, acts as the coordinator between the Resolution Teams and the Client Management
  • Coordinates problem tickets on management level, tracking of RCA
  • Takes responsibility for the deadlines determined by clients
  • Leads effective incident management meetings
  • Informs the clients and the Service Delivery Management via appropiate channels
  • Ensures all allocated actions/responsibilities and supervises documentation including updates in ServiceCenter
  • Participates in the Change/ Incident Resolution Teams meeting to explore the potential deficiencies
  • Prepares impact analysis in cooperation with the service provider groups
  • Ensures the review of incident records
  • University/college degree in IT field
  • Active, at least intermediate English knowledge
  • 3-5 years of experience in a related field
    • (application management, incident handling, 2nd/3rd level support)
  • Other required skills (3-5 years)
    • Red Hat Linux as User
    • JBOSS administration
    • 3 architecture, J2EE
    • ITIL
    • Usage of Trouble Ticket management tools like ARS
    • Business knowledge of CRM
    • Billing would be an advantage
  • Good problem solving skills
  • Willingness to travel
  • Team player

Jelentkezés - IT Services Karrieroldal

IT / Informatika
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