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Incident Manager in Debrecen

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2017.06.25.
Jelentkezési határidő: 2015.10.02.
Hirdetés azonosító: 939831

Incident Manager in Debrecen

Pozíció leírása / Job description

We are looking for an experienced, highly driven Incident Manager for our prestigious multinational client in Debrecen.

Our client is a rapidly expanding, illustrious company operating on the field of IT, well-known for their globally recognized business partners.

If you would like to take part in actively shaping a vibrant, youthful and constantly evolving business environment, this is your chance to apply!


- Managing incident investigations/resolution and all parties involved in line with the agreed Organizational Incident Management Processes,

- managing communication including high priority client and technical teams,

- creating of agreed action plans with named actions & deadlines,

- being accountable for the Delivery of that plan,

- chairing teleconferences or technical meetings for incidents that need focus and are in danger of breaching SLA,

- post-incident document recovery steps to build an effective knowledge base,

- assisting Problem Management team to ensure root causes are identified and mitigating actions taken as required,

- recommending improvements to the Incident Process through its evolutionary cycle.


- 1-3 years of experience in Incident Management
- Excellent knowledge of English both written and spoken
- Experience in high level client management

Amit kínálunk:

- Competitive salary range
- Continous personal and professional opportunities
- Having the opportunity of being part of a young, energetic and enthusiastic team.

Elvárások / Requirements

Amit kínálunk / Offer

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