tegnap
Ehhez hasonló állások
tegnap
Developer for Service Health Quality Dashboard (SHQD) solutions - REF2429N
28.03.2024,
Deutsche Telekom IT Solutions
Budapest
IT / Informatika
tegnap
Incident Manager - Budapest (Referenciaszám: BV-2101)
Generic accountabilities:
- To qualify, validate, lead and escalate / deescalate major (CBI - High / Critical) incidents
- To open and lead technical conference calls
- To own and coordinate Incidents, whilst ensuring that key milestones, KPIs and SLAs are achieved
- To create and distribute structured list communications to key stakeholders in line with reference process, keeping them informed of progress for resolution
- Initiates root-cause analysis by providing information to Problem Management about major (CBI High / Critical) incidents which start the investigation into Problem tickets
- Lead incident resolution whilst ensuring that KPIs and SLA are achieved
Task list:
- Handling of Severity 1 and 2 Incidents as Standards fulfilling the contractual obligations
- Handling of Incidents escalated by MoD / Customer (Sev3 (medium) escalated )
- Managing communication to On Call Duty
- Managing communication to Global / TSS MoD
- Managing communication to Customer / Operational Integrators
- Managing and steering Conference Calls (Technical Bridge, Management Bridge)
- Constructing, updating and distributing the Structuring List
- Ensure and create incident documentation
- Ensuring communication towards Management and Customers in case of any customer effect by Platform Breakdowns.
- Supporting Service Level Reporting through approving/overviewing Incident based SL reports
- Handover to Problem Management to start the investigation on major issues, and where root cause is unknown
- Initiate Change Management as needed
- Owner of e-Change Management Process during out of office hours of Change Management
- Monitoring and steering of Issues occurring on Monitoring Dashboard
- Participation in CSI including driving local lessons learned and supporting improvement actions
- Supporting Zero Outage compliance
- Management report in the required frequency
- Representation in the regular status meetings
- Managing communication for Case Exchange with respective towers
- Support SC OPM in incident management process definition and delivery
Requirements:
- College/university degree or relevant experience
- At least 1-2 years experience gained in the field of IT
- Fluent English knowledge and intermediate German language knowledge
- Deep IT knowledge
- Knowledge of ITIL processes, practical experience
- Willingness to work in shifts and standby
- Excellent problem solving and communication skills
- Certificate of good-conduct
Place of work:
Budapest
Profile of our partner:
A Man at Work Humánszolgáltató és Személyzeti Tanácsadó Kft. is looking for a colleague for a multinational service company.
How to apply for the job:
If you are interested in our job advertisement, send your application to our e-mail address and give the number of the position (BV-2101).
A Man at Work Kft. minősített kölcsönbeadói nyilvántartásba vételének határozat száma: BP/0701/015557/2023-15.
Magán-munkaközvetítői és -kölcsönzői nyilvántartásra vonatkozó határozatok száma: 1237/2001., 5448/2008., valamint 3440/2001.
Adatvédelmi nyilvántartási szám: NAIH-73314/2014., NAIH-85575/2015.
Magán-munkaközvetítői és -kölcsönzői nyilvántartásra vonatkozó határozatok száma: 1237/2001., 5448/2008., valamint 3440/2001.
Adatvédelmi nyilvántartási szám: NAIH-73314/2014., NAIH-85575/2015.