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Incident Manager at Service Desk field (Pécs) 
IT Services Hungary Kft.
Hozzáadva: 2016.12.19.
Hirdetés azonosító: 1003376
lejárt
YOUR TASK

Main duties are (in close collaboration):

 

  • working with our existing Global Incident Management team and embracing the concept of full basic service coverage end to end and bridging directly to the customer

  • to take care of what is happening after the incidents have been closed

  • to completely follow-up on any problem (be reactive or proactive) and have the big picture (especially afterwards in correlation with Change Management).

  • Regular calls with our customers are mandatory and need to be conducted as per contractual agreements.

YOUR PROFIL
  • At least high school degree

  • 1-2 year professional experience in incident management is advantage but not a requirement

  • ITIL knowledge is advantage

  • Intermediate English and German language knowlegde

  • Customer orientation

  • Good problem solving skills 

  • Ability to handle stress

  • Team spirit

  • Professional user level MliS Office knowledge (Word, Excel, Power Point, Outlook)


Application - IT Services Career Site
 

Kategória
IT / Informatika
Régió
Pécs
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