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Hozzáadva: 2016.12.21.
Hirdetés azonosító: 1028739
lejárt
Tech People FEJLÉC
 

Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.
Our client is an international shared services provider with offices in all over the globe looking for an:
 

INCIDENT AND PROBLEM CO-ORDINATOR KFTS16-16

Responsibilities:
  • Handling escalations in a timely and appropriate fashion, handled / resolving High and Critical incident with a quick turnaround time
  • Performing post-review & root cause analysis of High and Critical incidents
  • Maintaining SLA (Response and Resolution) as per contract and backlog management
  • Categorization and prioritization of Problem tickets – by reviewing initial problem information and analyzing the scope of the problem

Requirements:
  • Any IT or relevant qualification
  • ITIL knowledge – More focus on IM, PM
  • Service Now application knowledge
  • SharePoint – More on application admin side
  • Tester skills to plan and co-ordinate the execution of complete and comprehensive testing strategy - client/server side application 
  • ITIL and Service Now certifications are an advantage
Start: ASAP
Location:  Budapest 
Work Type: Long term, full time, employee
 

Tech People LÁBLÉC

 
 
Kategória
IT / Informatika
Régió
Budapest
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