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ICT Operator 
IT Services Hungary Kft.
Hozzáadva: 2016.12.18.
Hirdetés azonosító: 994646
lejárt
FELADAT

Monitoring of situations that may occur on servers, applications, network devices and/or SAP instances using Tivoli, Cacti, HP OVO etc. Responding to those situations within a defined timeframe and creating incident tickets using a ticketing tool.

Dispatching created incident tickets to other members within the team or other teams to work towards resolution within a specific timeframe.

  • A good understanding of T-Systems processes, escalation procedures and support contracts that have been agreed within the organisation.
  • Communicating with other groups within the T-Systems organisation and externally using the telephone, email and other forms of communication.
  • Working on a shift system to enable T-Systems to support customers on a 24/7 basis 365 days of the year which will include night and day shifts, weekends and public holidays.
  • Train and mentor people who have less experience about the ICT Operator responsibilities.
PROFIL
  • English language B1+
  • German - advantage
  • Secondary education / University degree
  • Basic overview of Windows, Linux  and other platforms.
  • Basic overview of networks.
  • Intermediate knowledge of MS Office.

Jelentkezés - IT Services Karrieroldal
 

Kategória
IT / Informatika
Régió
Külföld
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