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ICT Engineer 
IT Services Hungary Kft.
Hozzáadva: 2016.12.21.
Hirdetés azonosító: 994469
lejárt
FELADAT

 

General description

 

  • Perform, coordinate and improve most complex activities (3rd level environment) needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s
  • Plan, implement and maintain a stable technical infrastructure to support organization’s business processes
  • Identify weaknesses in used processes and eliminate them following industry and internal standards.

Accountabilities

 

 

  • Perform, coordinate and improve most complex activities needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s
  • Propose and perform regular inspections and improvement recommendations
  • Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure
  • Restore normal service operation in case of Incident to fulfill SLA/OLA
  • Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation
  • Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority
  • Assess actual performance of IT infrastructure against its predicted performance. Any deviations between the two should be understood and proactively remediated, with vendors if necessary
  • Create and maintain technical documentation to support IT service
  • Identify weaknesses in used processes and eliminate them following industry and internal standards.
  • Plan, implement and maintain a stable technical infrastructure to support organization’s business
  • Serve as technical lead to provide clear and comprehensive release and deployment plans
  • Deliver effective training plans and concepts to train other employees and ensure their fulfillment

 

 

 

 

 

 

PROFIL
  • University degree

Jelentkezés - IT Services Karrieroldal
 

Kategória
IT / Informatika
Régió
Külföld
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