Az álláshirdetés lejárt.
Aktuális állást talál az aktív állásajánlatok között: új keresés indítása itt
www.cvonline.hu
ICT Engineer - Senior expert (L3/L4) (Budapest) 
IT Services Hungary Kft.
Hozzáadva: 2017.06.21.
Hirdetés azonosító: 1028963
lejárt
YOUR TASK
  • Perform, coordinate and improve most complex activities (3rd level environment) needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s

  • Plan, implement and maintain a stable technical infrastructure to support organization’s business processes

  • Identify weaknesses in used processes and eliminate them following industry and internal standards

  • Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to DC Network infrastructure

  • Restore normal service operation in case of Incident to fulfill SLA/OLA, take over the technical steering of high/critical incidents until the final resolution

  • Investigate the root cause of complex incidents and then initiate actionsto improve or correct the situation

  • Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority

  • Assess actual performance of IT infrastructure against its predicted performance. Any deviations between the two should be understood and proactively remediated, with vendors if necessary

  • Steers suppliers during incident resolution

  • Mentor responsible to spread knowledge level in the team and develop their skills

  • Act as key technical operations lead and solve and coordinate activities across related technologies/outside own team

  • Provides trainings in terms of knowledge transfer to L1, L2 DCNO operations teams

  • Creates and regularly reviews work instructions L1, L2 DCNO operations teams

  • Together with Operations managers and Management review regularly Operations procedures within DCNO and helps to continuously improve services provided by DCNO

  • May provide consulting services to operations teams on areas of expertise

YOUR PROFIL
  • University degree

  • At least intermediate level of English, German is an advantage

  • 5 years of experience within relevant field

  • Expert knowledge and experience with ICT environment verified by professional level certification exams preferably

  • Event driven high skilled network competence

  • Incident focus

  • CCXP or equivalant

  • Good communication and coordination skills


Application - IT Services Career Site
 

Kategória
IT / Informatika
Régió
Budapest
Egyéb hasonló állások Önnek
Data Scientist (Internal audit)

Exact Solutions Kft.

PartnerOur partner is a global financial servic...
Budapest


Gyakornok az IT innovációs labor és webfejlesztés területén

AUDI HUNGARIA Zrt.

Az Audi Hungaria szerves részeként működő infor...
Győr


Bérszámfejtő

Trenkwalder Kft

25 éves múlttal rendelkező partnercégünk számár...
Budapest