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ICT Engineer - Senior expert (L3/L4) (Budapest) 
IT Services Hungary Kft.
Hozzáadva: 2016.09.27.
Hirdetés azonosító: 1028963
  • Perform, coordinate and improve most complex activities (3rd level environment) needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s

  • Plan, implement and maintain a stable technical infrastructure to support organization’s business processes

  • Identify weaknesses in used processes and eliminate them following industry and internal standards

  • Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to DC Network infrastructure

  • Restore normal service operation in case of Incident to fulfill SLA/OLA, take over the technical steering of high/critical incidents until the final resolution

  • Investigate the root cause of complex incidents and then initiate actionsto improve or correct the situation

  • Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority

  • Assess actual performance of IT infrastructure against its predicted performance. Any deviations between the two should be understood and proactively remediated, with vendors if necessary

  • Steers suppliers during incident resolution

  • Mentor responsible to spread knowledge level in the team and develop their skills

  • Act as key technical operations lead and solve and coordinate activities across related technologies/outside own team

  • Provides trainings in terms of knowledge transfer to L1, L2 DCNO operations teams

  • Creates and regularly reviews work instructions L1, L2 DCNO operations teams

  • Together with Operations managers and Management review regularly Operations procedures within DCNO and helps to continuously improve services provided by DCNO

  • May provide consulting services to operations teams on areas of expertise

  • University degree

  • At least intermediate level of English, German is an advantage

  • 5 years of experience within relevant field

  • Expert knowledge and experience with ICT environment verified by professional level certification exams preferably

  • Event driven high skilled network competence

  • Incident focus

  • CCXP or equivalant

  • Good communication and coordination skills

Application - IT Services Career Site

IT / Informatika
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