Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
2nd level support
- 2nd level support
- Coordinates and work on projects and other deliverables in order to fulfill KPIs and management requests.
- Investigate the root cause of incidents and initiate actions to improve or correct the situation.
- Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
- Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise
- Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
- Train and participate on education of other employees.
- Proactive work on solving issues and improvements of environment and processesPerform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.
- Basic storage and network troubleshooting
- Custom software installation and Administration of virtualization tools
- Active Directory, GP, DNS troubleshooting
- Basic cluster administration
- Basic Scripts creation, Understands of complex scripts
- NIS Administration and LDAP
- NFS configuration and Performance analysis
- Storage Configuration (Volume manager) and Troubleshooting
- Train and participate on education of other employees
- Independent on-call duty support
- Problem management - solving problem tickets
- Project Work
- Creating and maintaining documentation
- SAN-Storage Configuration and Troubleshooting
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Extra vacation days
- Young and enthusiastic working environment
- High school degree