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Human Capital (HR) Operations Team Lead - Senior Manager - London

Human Capital (HR) Operations Team Lead - Senior ManagerReference OPS04753Location LondonService Operations (Internal Firm Services)Specialism Human ResourcesIndustry Who we are looking for

PwC's Human Capital (HC / HR) Operational team deliver HR generalist and Employee Performance (i.e. Health and Wellbeing, performance and employee relations) activities to our wider business.
We now have an opportunity to join this key PwC team as an HC Operational Team Lead.
In this role you'll be responsible for making sure the business is provided with an efficient and effective level of support from the HC Operational team. You'll have specific responsibility for a PwC Line of Service (LoS) with a team of circa 10 individuals reporting to you.
To successfully undertake this role you must be able to demonstrate a strong knowledge of operational HR delivery and policy, Employee Relations, Performance Management and Health & Wellbeing, with practical experience of at least 3 of these areas. You should also have experience of leading and managing a team and key stakeholder relationships, as well as leading and being accountable for a variety of project related activity in addition to 'business as usual', including influencing and shaping working practices which cross multiple teams.
Please note this role is a full-time opportunity and London based.
In return, we can offer you a competitive reward package and a challenging, varied and interesting role working alongside leading edge professionals in a supportive and forward thinking environment.
About the role
Responsibilities include:
• Ensuring the HC Operations team delivers an efficient and effective HR generalist and case management service to people managers, BU Leadership and HC Leader / BU HC Leader communities
• Build effective relationship with the business and HC to ensure a connective working relationships to deliver to the business
• Implement the service delivery strategy for HC Operations taking into account the firmwide HR Strategy and LoS.
• Manage and lead a team of HC / HR professionals circa 10 in a team
• Work with our other HC Operations Team Leads to manage and coordinate the Business Unit (BU) HC Operations Teams
• Lead and drive the implementation of cyclical activities and drive efficiencies and simplification.
• Manage risks and quality are managed effectively and escalation routes are in place and adhered to
• Apply best practices, tools and techniques to assist in the review and improvement of processes and services
• Manage resourcing requirements within the team and across your 'mirror' teams in the other Lines of Service where appropriate, facilitating cross-team working and knowledge sharing
• Evaluate skills and experience of the teams, identifying gaps
• Coach and develop team members providing access to development opportunities and plan for succession planning.
• Change management - work with colleagues across HC to make sure HR processes are effective and fit for purpose

• Excellent team management skills and ability to inspire others to achieve operational excellence • Experience in building relationships at senior levels in HR and the business • Must have strong demonstrable experience of at least 2 of the 3 Employee Performance specialist areas (i.e. Health and Wellbeing, Performance and Employee Relations), and a good level of understanding of all 3, as well as a sound knowledge of employment law • Excellent communication skills which will enable the management, integration and delivery of a set of process and change activities • Experience in leading projects and programmes and developing and delivering HC / HR support services • Experience of operating in a complex and challenging organisation • Sound relationship builder with strong customer service skills • Ability to build relationships and influence senior stakeholders in HC and the business • Team player committed to working collaboratively across HC, sharing knowledge and developing relationships to effectively utilise available expertise and resource • Focus on quality in an environment where accuracy and attention to detail is essential
The skills we look for in future employees
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional'.
The PwC Professional focuses on five core attributes; whole leadership, business acumen, technical capabilities, global acumen and relationships. We use this framework to recruit, develop and assess our people, at all grades and all areas of our business, because we expect all of our people to be leaders.

DiversityWe work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business.
As an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.Link megjelenítése" width="0" height="0" />
Munkavégzés helye London
Kategória Külföldi munka
Régió Külföld
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